This update focuses on operational efficiency and guest loyalty. By providing deeper customization and smarter automated tools, Version 8.0 helps you deliver a more personalized experience that keeps guests coming back.
Automated Reputation Management: Reviews AI & Auto-Replies
Never leave a guest unheard. We’ve evolved our AI tools to move beyond just writing—now, the system automatically manages your responses across Google, Facebook, and Libro.
Hands-Free AI Responses: Unlike a standard writer tool, our new AI analyzes the specific content of every review to craft and post unique, personalized replies. If a guest mentions the "brunch and mimosas," the AI will specifically address those details in its reply.
Custom AI Guidelines: Direct the AI’s personality by providing specific instructions, such as "Keep it casual" or "Mention our Wednesday wine special."
Traditional Auto-Replies: Prefer a standard message? Set up pre-defined templates that trigger automatically based on star ratings (e.g., a specific "Thank You" for 5 stars and a professional "Follow-up" for 2 stars).
Smart Scheduling & Control: The system runs three times daily, giving you a window to step in with a manual response if preferred. If you reply manually, the automation intelligently cancels itself.
Learn how to set up Reviews AI & Auto-Replies here
Personalize the Guest Experience with Custom Tags
Tailor your database to your restaurant's unique language. We’ve transformed tagging from a basic list into a fully customizable system, giving you total control over how you identify and reward your customers.
Complete Customization: Create your own bespoke tags from scratch—choose the exact name, icon, and color to ensure your floor staff can identify critical guest needs (like "Wine Collector" or "Loves Window Seat") at a single glance.
Targeted Marketing Filters: Your custom tags now double as powerful filters for your marketing campaigns. Easily send a "Private Tasting" invite only to guests tagged as "Wine Collector," ensuring your promotions are always relevant and high-converting.
Curate Your Interface: "Clean house" by toggling off any predefined system tags that don’t serve your brand. This ensures your team only sees the specific labels that matter to your unique operations.
How to create and use Custom Tags
Share Marketing Templates: Scale Your Brand
Deliver ready-to-use email and SMS campaigns from HQ to every location. Multi-restaurant accounts can now create marketing templates at the organizational level and share them across selected sites instantly.
Ensure Brand Consistency: Maintain a unified voice across your entire group and prevent off-brand messaging at individual restaurant sites.
Save Administrative Hours: Eliminate the need for local managers to build marketing assets from scratch by providing them with professional, pre-approved templates.
Instant Coordination: Launch group-wide promotions in seconds, ensuring every location is aligned with your latest marketing goals and seasonal offers.
Guide to sharing Marketing Templates
Scheduled & Targeted Online Reservation Questions
Only ask the questions that matter, exactly when they matter. Optimize your reservation flow using conditional logic to trigger specific questions based on the day, time, or the specific "Experience" being booked.
Time-Based Scheduling: Use conditional logic to trigger specific questions based on the day or time (e.g., asking about "Allergies" for dinner, but skipping it for a "Quick Lunch" booking).
Experience-Specific Logic: Tailor questions to specific events or "Experiences." This ensures your kitchen has the exact data they need for prep without cluttering the booking flow for regular diners.
Higher Conversion: By removing irrelevant questions, you reduce booking friction and encourage more guests to complete their reservations.
Learn more about Targeted Widget Questions
Auphan POS Integration
Real-time intelligence for a smoother floor and higher spend. Bridge the gap between your dining room and your kitchen with a two-way integration that tracks every check in real-time.
Automated Table & Seating Sync: Tables automatically seat, update meal progress (seated, mid-course, clearing), and return to "available" status as orders are punched and invoices are closed in the POS.
Seamless Two-Way Communication: Notes and tags from Libro are pushed directly to the POS for servers, while Libro pulls back detailed spending history—including average spend and specific items ordered.
Personalized Hospitality: Use this real-time data and purchase history to drive higher-margin upsells and recognize your most valuable guests during every visit.
View the Auphan POS integration guide
Optimized Walk-In Workflow
Seat guests faster than ever. We’ve streamlined the "Add Walk-In" process on the new dashboard layout to minimize taps and maximize speed at the host stand.
High-Speed Seating: Our improved "two-tap" workflow is designed to seat guests in seconds, reducing wait times and preventing backlogs in the lobby.
Dashboard Integration: Designed specifically for our latest dashboard interface, this update puts seating tools exactly where your staff needs them for peak-hour efficiency.
Explore the New Dashboard & Walk-In workflow