We are excited to announce the release of v8.1, focused on giving you more control with less effort. This update simplifies how you manage your floor and your data, from automated guest tagging to high-speed waitlist actions.
Automated Tags: Powerful Logic-Based Automation
Put your guest recognition on autopilot. This update allows you to define sophisticated rules that work in the background, so your hosts don't have to.
Dynamic Tagging: Define rules based on specific guest behaviors—such as total spend, visit frequency, or no-show history.
Instant Updates: The system automatically tags guest profiles the moment your criteria are met.
Proactive Insights: Instantly flag a "VIP" or "Loyal Customer" to ensure your team provides the right level of service every time.
For a deep dive into setting up these rules, please refer to our detailed guide on Automated Tags.
Enhanced Live Waitlist: Smarter Queue Management
This update introduces high-speed waitlist features that communicate with your guests in real-time.
Real-Time Position Tracking: Improve the guest experience by showing clients their exact spot in line on their phones.
Manual Override Quick-Action: Need to seat someone early? Use the new dashboard quick-action button to manually notify guests the moment a table becomes available.
Optimized Workflow: We’ve overhauled the "Add to Waitlist" process to be faster, ensuring the host stand keeps the line moving during peak hours.
To learn more about optimizing your guest flow, view our article on Live Waitlist features.
Advanced Marketing Campaign Criteria
We’ve expanded your targeting capabilities to help you build highly segmented marketing campaigns and reach the right audience.
Spending Power (POS Integrated): For clients with active POS integrations, you can now filter your audience by Average Spend or All-Time Spend to reward your highest-value customers.
Granular Geography (SMS Campaigns): Better target your SMS outreach by Area Code. Our new multi-select tool now includes City Names within the selection list for easier navigation and regional targeting.
For more information on using these new filters, visit our guide on Marketing Campaigns.