This update focuses on intelligent automation and data-driven growth. By streamlining how you respond to guests and delivering precise performance insights directly to your inbox, Version 8.0.2 ensures you spend less time on administration and more time perfecting your hospitality.
AI Auto-Reply: Automated Reputation Management
Never leave a guest unheard. We’ve evolved our reputation management tools to move beyond manual typing—now, the system automatically manages your responses across Google, Facebook and Libro.
Dynamic AI Responses: Unlike a standard template, our AI analyzes the specific content of every review to craft unique, context-aware replies. If a guest raves about the "truffle pasta," the AI will specifically acknowledge that dish in its response.
Template-Based Automation: Prefer a curated touch? Set up pre-defined, professional templates that trigger automatically based on star ratings (e.g., a "Loyalty Invite" for 5 stars or a "Conciliation Message" for 2 stars).
Maintain Brand Voice: Keep your online presence consistent and professional without constant monitoring, ensuring your community stays engaged 24/7.
Save Hours of Labor: Eliminate the "Monday morning review mountain" by letting the system handle the heavy lifting, allowing your team to focus on the floor.
Learn how to set up AI Auto-Replies here
Weekly Performance Report: Insights Delivered
Strategic decisions are now easier than ever. Every Monday morning, receive a comprehensive Weekly Performance Report directly in your inbox, providing an actionable summary of your restaurant’s trends.
At-a-Glance Trends: Instantly see if reservations, guest counts, or cancellations are up or down compared to the previous week with clear percentage changes.
Deep-Dive Metrics: Track everything from walk-in volume and no-show rates to "First Visit" counts to better understand your customer acquisition.
Source Tracking: See exactly where your bookings are coming from—whether it’s Google, Instagram, Michelin, or internal staff entries.
Reviews Snapshot: View your average weekly rating and your two most recent reviews immediately, ensuring you never lose the pulse of guest satisfaction.
Full Control: The report arrives every Monday at 8:00 AM ET, but you can toggle this notification on or off at any time within your User Profile settings.
Explore the Weekly Performance Report guide
Targeted Messages for Specific Experiences
Communication is only effective when it’s relevant. You can now use conditional logic to trigger specific confirmation and reminder messages based on the "Experience" being booked.
Customized Clarity: Send specific instructions for a "Chef’s Table" booking (like wine pairing notes) while keeping a "Standard Table" message short and sweet.
Reduce Friction: Avoid overwhelming casual diners with unnecessary details by only showing messages that apply to their specific reservation type.
Enhanced Preparation: Ensure guests booking special events receive the exact arrival instructions or policy reminders they need, reducing confusion at the host stand.