Ticket Cancellation and Refunds

When your customers purchase a ticket during their reservation, they can no longer cancel their reservation online. They need to call the restaurant to request a refund.

Steps to Issue a Refund:

1. Access the Ticketing Section

• Log in to the Libro Back Office.
• Go to the Ticketing section and select Tickets from the menu.

2. Select the Ticket to Refund

1. • Use the filter and search bar to choose the specific ticket you want to refund.

3. Issue the Refund

1. • For a full refund: Press the Refund button.
   • For a partial refund: Enter the amount you wish to refund in the corresponding field, then press Partial Refund.
   • To invalidate a refunded ticket: If you want to prevent the future use of the refunded ticket, press Void to invalidate it.

4. Check the Refund and Payment History

• Go to the Sales section under Reports to view the history of refunds and payments. Refunded ticket amounts are displayed in red for easy identification.

Additional Tips:

• Customer Communication: Ensure you inform the customer about the status of their refund and the processing times.
• Cancellation Verification: Regularly use the sales report to track refunds and avoid any confusion.

By following these steps, you can efficiently handle your customers' refund requests while maintaining excellent service quality.