Communication channel
Whether the reservation is made online or internally, visitors can choose if they prefer to receive their Libro communications by email or SMS.
Communication channel when booking online:
Communication channel when booking internally:
Confirmation message
Confirmation message received by email:
As soon as the reservation is completed, online or internally, visitors receive a first message telling them that their reservation has been received and approved.
Here is what appears when clicking on View Reservation:
Confirmation message received by SMS:
Reminder message
The day before the reservation, in the morning, the visitor receives a reminder message.
Note: this message is not sent if the reservation is made the same day or after 8 am the day before.
Reminder received by email:
Reminder received by SMS:
Recommendation message
The day after the reservation, a request is sent to the visitor to leave a comment on his experience. This message is sent by email only.
Recommendation received by email:
