You can display a personalized note in the automatic communications sent by Libro to your Guests. Whether it is a confirmation for a Reservation or a quick reminder, these messages allow you to share crucial information directly in their inbox or via SMS.
Key Benefits of Communication Messages
Direct Engagement: Reach your Guests exactly where they look for their Reservation details.
Specific Instructions: Remind Guests of cancellation policies or dress codes just before their visit.
Experience-Based Targeting: Send specific parking instructions for the Terrace or age-requirement details for the Bar.
Smart Automation: Schedule your messages to appear only for special events or specific days of the week.
How It Works: Placement and Targeting
These notes are added to the standard automatic messages already sent by Libro:
Messages inside email communications: Adds content to confirmation, reminder, or cancellation emails.
Messages inside SMS communications: Adds short text to your SMS notifications.
Targeting by Experience: You can now choose to display a message only for Reservations matching certain areas (e.g., a different confirmation note for a Private Dining Room).
Setting Up Your Communication Messages
Log in to your Back Office. In the My Restaurants tab, click on Settings to the right of your restaurant name, then select Messages from the sidebar menu.
Scroll down to the sections:
Messages inside email communications
Messages inside SMS communications
Click on Add a message under the appropriate category (Confirmations and reminders or Cancellations).
Draft and Configure
Content (EN/FR): Enter your text in both languages.
Publication status: Ensure it is set to Published.
Behavior: Choose if this message is added to (Append) or replaces (Replace) existing notes.
Define Scheduling and Experiences
Schedule: Select the days of the week and date ranges (e.g., for a seasonal menu).
Targeted Experiences: Select the specific sections (e.g., Bar, Dining Room) this message applies to.
Pro Tip: Leave the Experiences field empty for the message to apply to all Reservations at the establishment.
Save Click the green Save button.
Best Practices for Email and SMS
Be Concise (Especially for SMS): SMS messages have character limits. Get straight to the point to avoid the message being split or truncated.
Cancellation Policies: Use the Cancellations section to professionally reiterate your No-Show fees or cancellation lead times.
Access and Parking: For restaurants in complex areas, add a Google Maps link or specific parking instructions in the confirmation email.
Test Your Flow: Make a test Reservation for yourself to see how your notes visually integrate into the automatic communications.