Gathering the right information before a Guest arrives ensures your team is prepared to provide exceptional service. Whether you need to know about dietary restrictions or want to offer add-ons, Reservation Questions allow you to capture essential details during the process.
Key Benefits of Custom Questions
Personalized Service: Prepare for allergies or special occasions before the Guest walks through the door.
Operational Efficiency: Reduce follow-up calls by collecting all necessary information upfront.
Increased Revenue: Use questions to offer pre-purchase items or special experiences.
Flexible Timing: Choose to ask questions during the reservation flow or as a follow-up after the seat is secured.
How It Works: Behavior and Scheduling
You can control exactly when and to whom a question appears:
Before reservation is completed: The question appears after the Guest enters their contact details but before the final confirmation.
After reservation is completed: The question is presented on the confirmation screen once the seat is already reserved.
Smart Scheduling: Set specific dates, times, or days of the week for questions to appear (e.g., "Would you like to order a Friday Night Special?").
Experience-Based: Limit questions to specific areas like the Bar or Terrace.
Display Order: If you ask multiple questions, you can easily reorganize their appearance using the drag and drop feature.
Setting Up Your Reservation Questions
Log in to your Back Office.
Navigate to My Restaurants and click on Settings to the right of your restaurant name.
From the sidebar menu, select Questions.
Click the + Add a question button in the top right corner. You can add as many questions as necessary for your establishment.
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Fill out the fields to configure the question:
Question (FR) & Question (EN): Enter your text in both languages to accommodate all guests.
Publication status: Set to Published to make it live.
Answer required?: Select Yes if the guest must answer to proceed. Select No if the guest can proceed with the reservation without entering an answer.
Behavior: Choose if this appears Before or After the reservation is completed.
Answer type: Select the answer type from the list of options, such as short text or multiple choices.
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Scroll down to the Question Display Schedule section to define when the question is active:
Start/End Date: Choose a specific date range (perfect for seasonal promotions).
Days of the Week: Select specific days (e.g., only weekends).
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Experiences (available if active): Select which seating areas should trigger this question.
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Pro Tip: If you want a question to apply to every area of your restaurant, it is recommended to leave the Experiences field empty. By leaving it blank, the system automatically includes all current experiences. More importantly, if you create a new experience in the future, it will be automatically included in this schedule without you having to update the question.
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Click the green Save button at the bottom of the page. (Note for Mobile: Ensure you scroll to the very bottom to hit Save, as the button may be hidden on smaller screens.)
Where to View Guest Answers?
Once Guests have answered your questions, the information is easily accessible for your team:
Access your Dashboard.
Locate the specific reservation in your list.
Open the reservation to view the details.
The question and the corresponding answer will be displayed directly within the reservation file.
Best Practices for Effective Questions
Keep it Brief: Guests appreciate a fast reservation process. Only make questions mandatory if the information is vital for the service.
Allergy Awareness: A classic "After reservation" question is: "Does anyone in your group have any allergies?" This keeps the initial process fast while ensuring safety.
Up-Selling: If you have a specific promotion, use the Schedule feature to only ask about it during the promotional window.