Benefits of Integrating your POS to Libro
Integrating Heartland POS with Libro provides several essential benefits to optimize your restaurant’s day-to-day operations. By automating table statuses, walk-ins, bookings, and table-clearing processes, this feature saves time for your staff, keeps your floor plan updated in real time, ensuring smoother communication between staff members. Additionally, Libro pulls detailed POS data on guest spending, equipping your team to personalize interactions based on spending history and preference, ultimately enhancing customer satisfaction and loyalty.Real-Time Update of Meal Statuses
With POS integration, table statuses update automatically based on meal progression, visually indicating which course guests are on. This helps hosts and hostesses manage table assignments without needing to leave the entrance or check in frequently. A quick glance is enough to identify which tables are seated, mid-course, or ready for clearing, making it easier to plan seating and improve service efficiency.
The following statuses will be automated and will change the color of your tables in Libro. Note that the Check status is not available with the Heartland POS integration.
Automatically Add Walk-ins
The integration automatically registers walk-ins as soon as an order is punched into the POS, freeing up your hosts from manually logging walk-ins. This feature keeps the floor plan accurate and up-to-date with minimal input, allowing for a smoother guest experience and quicker seating turnaround times. This feature is optional and can be disabled upon request.
Automatically Seat Existing Bookings
Reservations in Libro are automatically marked as seated when an order is placed, reducing manual updates and ensuring an easy transition from guest arrival to table service. This helps staff coordinate the seating process smoothly, minimizing delays and errors, and allowing them to focus on guest experience. This feature is optional and can be disabled upon request.
Auto-Complete Reservations
When the invoice is closed in the POS, tables in Libro either return to available status or indicate that bussing is needed (choose the options that best suits your workflow). This automation prevents tables from remaining incorrectly marked as occupied, enabling quicker turnaround for new guests and better flow across your service areas. This feature is optional and can be disabled upon request.
Valuable Guest Information
Libro pulls detailed POS data on guest spending, which equips your staff to personalize interactions based on spending history and preferences, enhancing customer satisfaction and loyalty.
Libro fetches and displays the following information:
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List of Items Ordered: A record of the specific dishes or items the guest has ordered during past visits.
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Total Amount Spent: The total amount the guest has spent across all visits.
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Average Amount Spent: An average of the guest’s spending across all visits.
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Recent Invoices: Display of the 30 most recent invoices, providing further insights into the guest’s preferences and purchase history.
How to connect Heartland to Libro?
To learn how to set up and connect Heartland, please view the Heartland POS Integration - Set Up Guide.