For restaurants operating on Libro's Advanced, Premium or Signature package, integrating your Point of Sale (POS) system with your floor plan is the key to unlocking next-level efficiency and guest personalization. This powerful connection automates critical front-of-house tasks, provides your staff with real-time floor status, and enriches your guest profiles with valuable spending data.
By linking your systems, you automate the flow of information between the kitchen, the floor, and your reservation platform, creating a cohesive and well-informed operation that minimizes staff effort and maximizes guest satisfaction.
Key Benefits of Integrating Your POS to Libro
Integrating your POS system with Libro provides several essential benefits to optimize your restaurant's day-to-day operations:
Saves Time and Effort: Automating processes like table statuses, walk-ins, and table-clearing frees up your hosts and staff to focus on guest experience.
Real-Time Floor Plan: Your floor plan is automatically updated in real time, ensuring a constantly accurate view of table availability and guest progression.
Smoother Communication: Consistent, automatic updates ensure better coordination between front-of-house and back-of-house staff.
Enhanced Guest Personalization: Detailed POS spending data equips your team to personalize interactions based on guest history, ultimately enhancing satisfaction and loyalty.
How It Works: Automation Features
POS integration automates several core processes in your reservation and waitlist workflow.
Real-Time Update of Meal Statuses
Table statuses in Libro update automatically based on meal progression tracked in the POS (e.g., when the server enters the appetizer course). This visual indicator helps hosts manage table assignments without needing to frequently check in with tables, making it easier to plan seating and improve service efficiency.
The following statuses are typically automated and change the color of your tables in Libro:
Seated
Starter
Main Course
Dessert
Paid/Cleared
Real-Time Waitlist Notifications
The most critical part of the waitlist workflow is knowing the moment a table is truly ready. We've enhanced this process to ensure maximum accuracy:
Immediate Notification: The Table Ready notification is now sent to the next party on the waitlist as soon as the table is marked as Clear in the POS or manually in the Libro Dashboard.
Real Availability: This change ensures you notify guests based on real table availability rather than an estimated leave time, greatly improving the customer experience and reducing inconsistencies.
Control is Key: The system no longer relies on the expected leave time to trigger this notification for waitlisted parties. (Note: This enhancement applies only to the waitlist workflow; the reservation flow remains unchanged.)
Automatically Manage Seating and Clearing
POS integration streamlines table occupation and turnaround:
Automatically Add Walk-ins: As soon as an order is punched into the POS for a non-booked table, a new walk-in is automatically registered in Libro. This keeps the floor plan accurate without manual input from the host. (This feature can be disabled upon request.)
Automatically Seat Existing Bookings: Reservations in Libro are automatically marked as Seated when an order is placed in the POS, ensuring a seamless transition from guest arrival to table service. (This feature can be disabled upon request.)
Auto-Complete Reservations: When the invoice is closed in the POS, tables in Libro either return to Available status or indicate that Bussing is needed (based on your chosen workflow). This automation prevents tables from remaining incorrectly marked as occupied, speeding up your seating turnover. (This feature can be disabled upon request.)
Valuable Guest Information
The integration pulls detailed POS data on guest spending, enriching your Guest Profiles and allowing for highly personalized service.
Libro fetches and displays the following information:
List of Items Ordered: A record of the specific dishes or items the guest has ordered during past visits.
Total Amount Spent: The total amount the guest has spent across all visits.
Average Amount Spent: An average of the guest’s spending across all visits.
Recent Invoices: Display of the 30 most recent invoices, providing further insights into the guest’s preferences and purchase history.
This information allows your staff to greet regulars by name, offer a favorite drink, or know the spending potential of a table, elevating your service to a truly memorable experience.
Supported POS Systems and Setup
Libro is proud to partner with many of the industry’s leading POS providers to offer seamless integration.
Integrated POS Partners
Libro currently supports integrations with the following systems:
Setting Up Your POS Integration
To activate your POS integration with Libro:
Confirm Eligibility: POS integration is available with the Advanced or Premium package.
Request Activation: Send a request by email to success@librorez.com.
Configuration: Our team will manage the connection and configuration to ensure your specific POS system is correctly mapped to your Libro Meal Statuses and workflow preferences.
Resources: For detailed, system-specific setup instructions, consult the dedicated guides in the Help Center: POS Integrations